Getting a phone call telling you you’ve won something can be a surprise, especially if you’ve entered a competition like BOTB. It’s natural to want to know whether the call is genuine.
With scam calls on the rise, it helps to know what a real BOTB call looks like, which number it comes from, and how the team confirm who they’re speaking to.
Below, you’ll find what number BOTB use, how their verification works, and the simple checks that make it easier to trust the call in front of you.
What Number Will Show On My Phone When BOTB Call?
If you’ve entered a BOTB competition and get a call, it will usually display a London dialling code: 020. That’s because BOTB’s main office is in London.
The most commonly reported number used by BOTB is 020 7371 8866. They may also call from other London landlines that start with 020. They do not use withheld numbers or international numbers to inform winners.
Some mobiles show “London” or “United Kingdom” instead of a full number. That depends on your phone or network and isn’t unusual.
If you’re unsure who’s calling, check the number against the official contact details on BOTB’s website and, if you prefer, call them back using the number listed there.
How Does BOTB Phone Verification Work?
BOTB use a straightforward process to confirm they’re speaking to the right person. You’ll be asked to confirm your name and a few basic details, such as your date of birth or address, so they can match the information on your entry.
They will not request sensitive information like bank details or passwords. The caller may refer to details from your account or entry, such as your email address or the prize you played for, to verify it’s really you.
If you’ve won, the representative will explain what happens next. This typically includes a confirmation by email and a discussion about how your prize will be delivered or claimed, along with any documents they may need. If you’d rather double-check anything, you can end the call and contact BOTB using the number on their website to pick things up safely.
Can BOTB Contact Me By SMS Or Email?
Yes, BOTB may contact entrants by SMS and email. You might receive messages confirming your entry or sharing updates about upcoming draws.
When it comes to winners, BOTB often follow a phone call with an official email. Legitimate emails will come from an address ending in “@botb.com” and set out the next steps, including any information required to complete the process.
You may also receive SMS messages, particularly for entry confirmations or reminders. These messages should make it clear they’re from BOTB and will not ask for sensitive details.
If a message looks unusual, avoid clicking links until you’ve checked it against the contact details on BOTB’s website or spoken to their team directly. With that covered, what if you spot a missed ring?
What Should I Do If I Miss A BOTB Call?
If you see a missed call you think is from BOTB, don’t worry, there’s a good chance they’ll try again. It’s worth checking your voicemail, as genuine callers often leave a brief message with a suggestion to get in touch.
If you don’t recognise the number, look it up on BOTB’s website. If it matches, call back using the official number published there rather than any number sent in a message.
Take your time. There’s no need to rush a response to an unknown caller. If you’d like extra reassurance before sharing anything, the next section shows how to verify a call with a couple of simple checks.
How To Verify A BOTB Call Before Sharing Details
Before giving any personal information over the phone, confirm the caller is genuinely from BOTB. Start by checking the number against the contact details on their website. As noted earlier, genuine calls will come from a UK landline.
If you’re still unsure, ask for the caller’s name, then say you’ll ring back using the official number listed online. That way, you’re speaking to the company through a channel you know is authentic.
Do not share sensitive information such as bank details or passwords during an initial call. If the caller seems to be rushing you or applying pressure, end the conversation and contact BOTB directly using the number on their site.
If gambling is affecting you or those around you, support is available from organisations such as GamCare, GambleAware, and the National Gambling Helpline.
How To Report A Suspicious Or Fraudulent BOTB Call?
If a call feels suspicious, end it straight away. Do not share any information or agree to anything while you feel uneasy.
Make a note of the number and any details you remember, such as what was said, the time of the call, and whether anything unusual was requested. Then contact BOTB using the phone number or email address on their website to let them know what happened. It helps them check whether others have reported something similar.
You can also report scam calls to Action Fraud, the UK’s national fraud and cybercrime reporting centre. Visit actionfraud.police.uk or call 0300 123 2040.
It may help to tell your mobile network provider too, especially if you keep getting unwanted calls. They might be able to block the number or investigate further. If you’ve shared any personal or financial details with a caller you’re worried about, contact your bank as soon as possible for advice on what to do next.
Can I Contact BOTB Directly To Confirm A Call?
Yes, you can contact BOTB directly if you’re unsure about a call. Use only the phone numbers or email addresses listed on their website, not any details given during the call itself.
When you get through, explain you’ve received a call and would like to confirm it was genuine. Sharing the time of the call and the number that appeared on your phone will help them check quickly. The team are used to these queries and will confirm whether they tried to reach you.
With the right number saved and a few simple checks in mind, you can answer with confidence and deal with any genuine BOTB call safely.
**The information provided in this blog is intended for educational purposes and should not be construed as betting advice or a guarantee of success. Always gamble responsibly.